The Scottish Dog Food Company Terms and Conditions

 

Storage of Scoffdug Foods

Please store the food in its original packaging until the dog food has been completely consumed. Some customers may want to transfer the food into sealable containers, this is fine however the packaging contains important information often needed to identify the variety of dog food, the manufacturing plant, time it was made and the production date.

It is important you ensure that the storage area is cool and the food cannot be exposed to moisture or fluctuating temperatures. This can cause condensation leading to the kibble deteriorating and can cause mould and be unsuitable for consumption.

If food is delivered and it left open to the elements, make sure that the bag is thoroughly dry before storage, failure to do this can cause issues after being brought indoors as condensation may form.

Please be aware that it is the customers responsibility to store food correctly.

Not for Re-Sale

All goods purchased are done so on the strict understanding that they are for personal use and are not for resale.

*Be aware Breeders and Bulk Buyers if found to be reselling our food for profit without being a recognised supplier are in breach of our terms and conditions of sale therefore we will stop supplying them.

Discounts, special offers, vouchers

These are a gesture of goodwill from The Scottish Dog Food Company and misuse or abuse of these will result in the order being cancelled and money refunded.

The Scottish Dog Food Company can withdraw these privileges at anytime without prior notice.

Scottish Dog Food Company Tax Charges

VAT is not charged on Working and Sporting Dog Food therefore VAT is zero

All treats are inclusive of VAT and it will show on your invoice a breakdown VAT of 20% for treats.

Order Acceptance

When you receive confirmation of your order, this is only an indication that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you notification that your order has been completed. We have included this term to ensure that when goods are no longer available, due to a price increase or change of offer we are able to amend the order. We will always contact you first to ensure that any revision is acceptable.

Scottish Dog Food Company Credit/Debit Card Security

During the online checkout process you will automatically be redirected to a secure fully encrypted Paypal or Worldpay gateway where you will be asked for your credit card details, in order to complete the purchase transaction.

We do not hold any Credit/Debit Card details on our website, nor do we have access to the details that you provided to paypal

Likewise, telephone orders do not store payment details or any customer information so when you place a phone order ensure your card is ready and your billing address matches your card

Scottish Dog Food Company Privacy Policy

The Scottish Dog Food Company does NOT share customer’s information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

 

Scottish Dog Food Company Damaged/Missing Goods

Please try to check your goods upon delivery. If signing for goods that are damaged please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery.

In the unlikely event your order is received damaged/missing goods please contact us immediately via telephone (01592 560457). When contacting please be able to provide us with the following information: order date, your name and delivery address.

In the case of missing items you will be required to provide photographs of the packaging, products received and the invoices.

It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery.

Please be advised that once a product has been opened you have accepted delivery and a refund or exchange will not be offered.

 

Complaints Procedure

 

Please contact scoffdug@scottishdogfoodcompany.com for a complaints form.

The form can either be scanned / photographed and emailed to scoffdug@scottishdogfoodcompany.com and we shall deal with your complaint quickly and effectively to reach a suitable outcome.

 

Alternatively it can also be posted to us at the following address:

The Scottish Dog Food Company

144A St Clair Street

Kirkcaldy

Fife

KY1 2BZ

If you do not have the facilities to print and return the form, you can call Billy or Gayle on 01592 560457 and request a copy to be sent to you via post

We will endeavour to respond within 14 working days to update you on the progress of your complaint.

This agreement is governed by English Law and Distance Selling Regulations 2000 -The Consumer Contracts Regulations June 2014 [Re: perishable items]