Shipping & Returns

The Scottish Dog Food Company Delivery Information

UK excluding Highlands and Islands

Orders under 2kg will be sent via Royal Mail 3-5 working days.  Tracking information not provided for Royal Mail orders.

Orders over 2kg will be sent via DPD or APC Overnight. Standard delivery is 3-5 working days

Next Working Day Orders Placed before 12pm (Monday to Thursday) will be dispatched the same day for delivery on the next working day.

Next Working Day Orders Placed on Friday before 12pm will be dispatched for delivery on Monday. (Not including Bank/Public Holidays)

Next Working Day Orders placed after 12pm on Friday will be dispatched on Monday for delivery Tuesday.

Next Working Day Orders Placed on Saturday or Sunday will be dispatched Monday for delivery Tuesday.

Please note: The Scottish Dog Food Company does operate on bank holidays however delivery companies don’t so there will be a small delay in delivering goods when ordered on a bank or public holiday.  Any next day order placed during this time will be dispatched on the next working day.


In the rare event you do not receive your goods within the allocated delivery time, please inform us and we will contact the courier on your behalf. If the courier needs to investigate this may take up to 10 working days.

Important Customer Information

The Scottish Dog Food Company aims to provide a hassle-free delivery.  If for some reason you need to alter the delivery date, please be advised us as soon as possible, preferably the same day of ordering.  Once an order has been dispatched, it cannot be recalled. The customer may incur charges if we have not been made aware of any changes in time. In the event that you do need to make an amendment to your delivery details, The Scottish Dog Food Co asks you contact Billy or Gayle for assistance.

If you would like your parcel to be left in a safe place or with a neighbour, please be advised that this must be done by the customer during the ordering process.

Scottish Dog Food Company Damaged/Missing Goods

Please try to check your goods upon delivery. If signing for goods that are damaged please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery.

In the unlikely event your order is received damaged/missing goods please contact us immediately via telephone (01592 560457). When contacting please be able to provide us with the following information: order date, your name and delivery address.

In the case of missing items you will be required to provide photographs of the packaging, products received and the invoices.

It is your responsibility to notify us of any incorrect goods supplied within 24 hours of delivery.

Please be advised that once a product has been opened you have accepted delivery and a refund or exchange will not be offered.

Delivery Issues – Unusual Events

The Scottish Dog Food Company uses DPD and APC Overnight as our courier service providers and, together, we provide a hassle-free service when delivering your order.  If either couriers are unable to deliver or a delay is caused, due to unforeseen circumstances (such as; extreme weather conditions, road closures, traffic accidents, diversion due to public events etc.) then neither parties will accept liability for the delay.  In these rare cases, an extension to our 3-5 working day delivery arrangement may be applied.

UK Highlands and Islands

Orders under 2kg will be sent via Royal Mail 3-5 working days at no additional cost.

Please note: Delivery time to Highlands and Islands takes 2 days after processing and shipping from our distribution centre.

Northern Ireland, Southern Ireland, Channel Islands, Isle of Man have additional postage costs of approximately £7.00 per 30kg. Delivery time can take 3-5 working days after dispatch.  The courier used is DPD.

Scottish Highlands & Islands and Scilly Isles have additional postage costs of approximately £7.00 per 30kg. Delivery time can take 7-10 working days after dispatch.  The courier used is DPD.


See below for Highlands postcode classifications:

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

For highlands and islands we also use DPD and APC Overnight. Delivery usually takes 3-5 working days.

International delivery

We also use DPD for our International couriers, full tracking and updates are still available for the whole journey.  Please be aware that delivery times below are in excess of the 3-5 working day processing times.


 

Easy Returns & Exchanges

Currently being updated

Scottish Dog Food Company

144s St Clair Street,

Kirkcaldy

Fife, KY1 2BZ